Terms of service

Last updated: 09/02/2026

These Terms of Service govern access to and use of the BellaFitss website, as well as the purchase of products offered through the platform. By accessing the website or making a purchase, you fully agree to these Terms.
If you do not agree with any provision described herein, we recommend that you do not use our services.

1. SUPPLIER IDENTIFICATION

Trade name: BellaFitss
Legal address: 31 An Thượng 37, Bắc Mỹ Phú, Ngũ Hành Sơn, Đà Nẵng 550000, Vietnam
Contact email: contact.bellafitss@gmail.com

BellaFitss conducts its activities exclusively through digital means and does not have a physical establishment open to the public.

2. PURPOSE

These Terms govern access to, browsing, and use of the BellaFitss website, as well as the online sale of products and services made available through the platform, including all functionalities, content, and resources offered to users.

3. USER ELIGIBILITY

By using this website, you declare that you:

  • Have legal capacity to enter into binding contracts

  • Are at least 18 years old or have legal authorization from a responsible guardian

  • Provide true, complete, and up-to-date information

4. ACCOUNT CREATION

To make purchases, it may be necessary to create an account by providing accurate personal data. The user is responsible for:

  • Maintaining the confidentiality of their credentials

  • All activities carried out under their account

BellaFitss reserves the right to suspend or terminate accounts in cases of misuse or violation of these Terms.

5. PRODUCTS AND INFORMATION

We make reasonable efforts to ensure that:

  • Descriptions

  • Images

  • Prices

  • Specifications

are presented accurately. However, minor visual variations may occur due to:

  • Screen settings

  • Lighting

  • Material characteristics

Images are for illustrative purposes only, unless expressly stated otherwise.

6. ORDER PROCESSING

An order will be considered accepted only after:

  • Payment confirmation

  • Sending of an order confirmation email

BellaFitss reserves the right to:

  • Cancel orders in the event of pricing errors

  • Cancel orders due to stock unavailability

  • Cancel orders in cases of suspected fraud

7. SHIPPING AND DELIVERY

  • Shipping conditions, delivery times, and costs are provided at checkout

  • Delivery times are estimates and may vary depending on the destination

  • BellaFitss is not responsible for delays caused by third parties, customs, or force majeure

  • The customer is responsible for providing a correct and complete address

8. RIGHT OF WITHDRAWAL (EU / UK)

In accordance with European Union legislation, consumers have the right to withdraw from the purchase within 14 calendar days from the date of receipt of the product, subject to legal exceptions.
Detailed conditions are set out in the Refund and Returns Policy.

9. RETURNS AND REFUNDS

The rules applicable to returns, exchanges, and refunds are described in the Refund Policy, which forms an integral part of these Terms.

10. INTELLECTUAL PROPERTY

All content on the website, including:

  • Texts

  • Images

  • Logos

  • Design

  • Trademarks

is the property of BellaFitss or is licensed to it, and reproduction without prior express authorization is prohibited.

11. PROHIBITED USE

Users are prohibited from:

  • Using the website for illegal purposes

  • Violating third-party rights

  • Attempting unauthorized access to systems

  • Inserting malicious code

Violations may result in immediate suspension of access.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, BellaFitss shall not be liable for:

  • Indirect or consequential damages

  • Commercial losses

  • Improper use of products

Nothing in these Terms excludes mandatory consumer statutory rights.

13. FORCE MAJEURE

BellaFitss shall not be held liable for failures resulting from events beyond its reasonable control, including but not limited to:

  • Strikes

  • Natural disasters

  • Logistics disruptions

  • Government acts

14. DATA PROTECTION

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

CONTACT

For questions or requests related to these Terms:
Email: contact.bellafitss@gmail.com
Address: 31 An Thượng 37, Bắc Mỹ Phú, Ngũ Hành Sơn, Đà Nẵng 550000, Vietnam